Buy / FAQ's How to buy

How to buy online?

To shop in our online store you must be registered, which is very easy. You will be asked for contact information and create a username and a password.

How can a find certain model?

You can find the model you are looking for by using the “shoe searcher” located on elnaturalista.com.

What is the size range of EL Naturalista shoes?

For Women, size range is from 36 to 42 in all the lines. Except in some models where 43 is included as an extra size.

For Men, size range goes from 40 to 46 in most of the lines. The size range goes from 36 to 46 for some Unisex models.

If you would like to see the equivalent European sizes please check or size chart.

 

WOMEN'S SIZES
EURO 36 37 38 39 40 41 42
United Kingdom 3 4 ½ 5 5 ½ 6 7- 8 8
USA 5 ½ - 6 6 ½ - 7 7 ½ - 8 8 ½ - 9 9 ½ - 10 10 ½ - 11 11 ½ - 12
Japan 23/cm 23.5/cm 24/cm 24.5/cm 25/cm 26/cm 26.5/cm

 

MAN SIZES
EURO 40 41 42 43 44 45 46
United Kingdom 6 7 7 ½ 8 9 10 11
USA 6 – 6 ½ 7 – 7 ½ 8 - 8 ½ 9 – 9 ½ 10 – 10 ½ 11 – 11 ½ 12 – 12 ½
Japan 25.5/cm 26/cm 26.5/cm 27-27.5/cm 28/cm 28.5-29/cm 30/cm

What is the delivery cost?

Delivery costs vary according to the number of pairs and the country of destination. Transport prices are subject to revision at any time.

We would like to remind customers from countries outside the European Union that local taxes and import duties are the responsibility of the client and are NOT included in the purchase price.

The following table shows import duties for some countries outside the European Union:

CUSTOMS DUTIES
Australia 10%
Canada from 11% to 18%
Spain (Canarias) IGIC 5%
Japan between 21,6% and 30%
Norway arancel 0%, VAT (IVA) Norway: 25 %
New Zealand 17% (except children's sizes from 0 to 9.5 which pay 0%)
Switzerland Customs duty 0%, VAT (IVA) Switzerland: 7,6%
Taiwan 7,5%, (except footwear covering the ankle with rubber sole and leather upper which pays 5%)
USA from 5% to 10%

How long will delivery take?

Delivery takes between 3 and 14 working days depending on the country of destination. El Naturalista reserves the right to take more than 14 days to effect delivery in the event of causes beyond the control of the Company (transport strikes, war, embargos, labour problems, natural disasters such as fire, accidents etc.), delays or other reasons on account of the carrier or other causes beyond the power of El Naturalista.

Working days are those designated on the schedule established at company headquarters in Spain.

How can I pay online?

Cards accepted:

  • Mastercard
  • Visa
  • American Express
  • Visa Electron

 

Credit card fraud:

Credit card fraud is a crime and El Naturalista will take legal action against anyone who makes a fraudulent transaction in our online shop.

Secure Electronic Commerce (SEC): SEC is a system promoted by Visa International, MasterCard, Microsoft and Netscape, among others. It is credit card providers’ answer to the need for more secure and trustworthy internet transactions. In practice, when paying with your VISA or MASTERCARD, as well as entering your card’s number and expiry date, you will be asked for a 3-digit code which can be found on the reverse side of your card. This code is used exclusively for internet purchases and confirms unequivocally that you are the cardholder. In this way even if someone steals your card or copies your card number and expiry date they will be unable to use your card on the internet without this 3-digit secure code.

 

Pay Pal

You can also pay by PayPal, a free service for consumers which enables you to make all your online payments using a single, completely secure account. www.paypal.es

 

C.O.D.

Cash on delivery (C.O.D.) consists of paying for your online purchase through the person who performs home delivery of the article (the driver), generally in cash (notes and coins).

This option is only available within the European Union.

¿How can I find a shop or authorised distributor in my town?

In our web elnaturalista.com visit our “Buy” section and go to our store locator, select a country and a city to find our sale points.