FAQS

What are the sizes of El Naturalista shoes?

All El Naturalista shoes are sized in European full sizes only, no half sizes. Women's sizes are available from 36-42. Men's sizes are available from 40-46. Unisex styles are available from 36 to 46. Size selections will vary from store to store, and the full range may not always be available. If you are unable to find your size at one of our retailers, please email us and we will try to help you find what you need. Please consult our Size Chart to find your European equivalent size.

Canadian Mens           8 8.5-9 9.5 10-10.5 11-11.5 12
Canadian Womens 6 6.5-7 7.5-8 8.5 9 9.5 10        
El Naturalista 36 37 38 39 40 41 42 43 44 45 46

I need a pair of laces or insoles, where can I find these?

In order to find these materials please contact El Naturalista points of sale. If they are unable to help you, please send us an email and we will do our best to assist you.

I have a pair of El Naturalista shoes which are broken, where can I get them repaired?

We do not offer a shoe repair service. We recommend you go to a specialized shoe repair store/cobbler in your city. If you consider that the breakage/damage is due to a manufacturing fault, please contact the place were you purchased the shoes. If they are unable to assist you, please email us and we will provide further suggestions.

I have a pair of El Naturalista shoes that I think are defective. Can I return them?

We recommend that you go to the store where they were purchased to present your claim, they will contact us and we will work in order to solve your problem. We don't accept any devolution from the customers. The return of El Naturalista shoes must be made by El Naturalista point of sale in view of the fact that we only accept returns with authorized return number.

I bought a pair of shoes during a trip abroad or on the internet and now I realized that I have bought the wrong size. How can I exchange them?

Returns always have to be made through the POS where you purchased the shoes. Please contact the corresponding POS

How can I locate a specific style?

At elnaturalista.ca visit our BUY ONLINE section. If you need more information, please don't hesitate to contact us via email.

How can I find an El Naturalista shop or an authorized retailer in my city?

Visit our STORE LOCATOR section at elnaturalista.ca. Select a province and a city, where you will find a selection of the available points of sales.

Can you send me a catalogue?

Please email us your contact details and we will mail you a current catalogue