Shipping & Returns

Exchanges:

If your merchandise doesn’t fit to your satisfaction, you may send back your new, unworn product to our mail order department and we will ship you a new size based on your request. We do not offer exchanges or refunds on footwear worn outside or on damaged or altered products. Please try your item on in your home until you are satisfied that it is the correct size. If you are not sure you have the correct size, please contact us. Our toll-free number is 1-888-214-4622 or please email us at info@tinshack.ca

Please note that we do not refund the cost of shipping. The customer is responsible for all shipping, insurance and other charges for product being sent back to us for exchange or refund.

Goods should be returned to:

Tin Shack Ltd.
31 Stewart Rd.
Collingwood, ON L9Y 4M7

Attention: Consumer Returns

Please include your contact information, your name and phone number and an email address with your item, and a note indicating what size you’d prefer to exchange for. For sizing information, please see our sizing chart. If you have any questions about sizing that our charts do not answer, please contact us. We ONLY accept packages shipped prepaid by Canada Post or courier services. Insuring your parcel is strongly suggested. Please note that we do not accept C.O.D. parcels - these will be refused and returned to sender.

Refunds:

Please insure and ship your unworn item[s] in their original packaging  to:

Tin Shack Ltd.
31 Stewart Rd.
Collingwood, ON L9Y 4M7

Attention: Consumer Returns

Please include your contact information, your name and phone number and an email address with your item so that we may contact you in order to properly process your refund. Once we have received and inspected the return, we will process a refund for the value of the product[s] purchased onto your original method of payment. Please note that we do not refund the cost of shipping.